For over 25+ years, Eric has led transformational IT projects. His secret is using his soft skills, actively listening, onboarding for full adoption, and building technology for firefighting, government agencies, call centers, and enterprise customers.

Learn from Steve's 20+ years of leading customer teams in customer success, professional services, and support. As a leader, he is a Certified Information Systems Security Professional (CISSP) and VMware Certified Associate. He has a patent pending on a “Method and System for Transmission and Processing of Authenticated Electronic Mail" to combat phishing and spam.

Adam Rasner, a veteran technologist and infrastructure executive, has a career that spans leadership roles at WebMD, Rayonier, Burger King, Restaurant Brands International, and now AutoNation.

What does it take to move from operational leadership into strategic influence? In this conversation, I’m joined by Michael Dunn, a product-focused technologist whose career spans leadership roles at RingCentral, Microsoft, Sun, and Brightcove. He’s advised startups, venture funds, and innovation studios—and built a reputation for designing and shaping high-impact customer and technical advisory boards.

Naveed Husain, CIO from Columbia University, Teachers College, always an early adopter of technology, has served on customer advisory boards to give back as a partner.